Push Button. Get IT.

The potential power of a single button is vastly understated. It can be a centerpiece of modern innovation (see iPhone) or a quick way to get a Diet Coke (citation omitted 🙄).

Recently, a group I work with has been trying to optimize support for 50+ meeting room spaces. For any team this responsibility would be no easy feat, but it’s compounded by challenges that can only be described as human.

As an example, Sarah is experiencing a display issue in a conference room preventing her from sharing her screen:

While the above scenario is a worst case scenario in many ways, any one of those missed connections can delay resolution for precious (and painful) minutes.

Instead, imagine a similar scenario where once again Sarah is experiencing a display issue:

You can see how the button might actually be a step up from a help desk call number or email address for on-hand support requests. So how do we get there?

Enter Flic and Flow.

The Problem

      Staff need a quick way to connect with IT and share their location.

The Solution

      Using a combination of Flic buttons and Microsoft Flow, pull together a system that pings available technicians in Slack.

Flic buttons on a white tablePre-deployment Flic buttons

How It Works